Sometimes strings will break during the tuning process. When this happens
often they can be replaced conveniently and at little expense. Other times
strings have to be custom ordered and made special for that piano and can
be quite costly.
Bruce makes every effort to treat your piano with care. Although it is
rare, the cast iron plate or sometimes called the harp, that holds the
tension can break. This is no fault of the technician and can even happen
when the piano is not being tuned or played. If this should happen it
renders the piano worthless, unless the piano is a very valuable
instrument and worth the expense of repairing it.
Usually we have no problems while tuning, but the piano is not infallible,
there is approximately 42,000 pounds of stress on the piano and has been
designed to withstand the pressure. If you have your piano serviced
regularly it will lesson the chance of bad things happening.